Paid Internship in Field Reception / Reservations in Genoa, Italy

Job Description

Company Description

We are a prestigious hospitality group known for delivering exceptional service and memorable experiences to our guests. With a portfolio of luxury hotels and resorts, we are committed to excellence in service, continuous innovation, and sustainability in the hospitality industry. Our team is composed of passionate professionals dedicated to fostering a welcoming and inclusive environment.

Internship Position: Reception / Reservations Intern

We are looking for a motivated and enthusiastic Reception / Reservations Intern to join our dynamic team in Genoa, Italy. This internship will provide hands-on experience in the hospitality industry and the opportunity to learn about guest relations, reservations, and front desk operations.

Key Responsibilities

• Assist in managing reservations and ensure accurate guest information is recorded.
• Provide exceptional customer service via phone, email, and in-person communications.
• Coordinate with various departments to fulfill guest requests and queries.
• Support check-in and check-out processes efficiently.
• Maintain cleanliness and organization of the reception area.
• Handle administrative tasks including data entry and filing.

Job Requirements

• Currently enrolled in a hospitality, tourism, or business management degree program.
• Strong communication skills in English and Italian; additional languages are a plus.
• Proficient in Microsoft Office Suite; experience with reservation software is an advantage.
• Ability to work flexible hours, including weekends and holidays.

Personal Requirements

• Excellent interpersonal skills and a friendly demeanor.
• Strong attention to detail and organizational skills.
• Ability to work collaboratively in a team-oriented environment.
• Passion for the hospitality industry and willingness to learn.

About Genoa

Genoa, the capital of Liguria, is a vibrant city known for its rich maritime history, stunning architecture, and delicious cuisine. Renowned as a UNESCO World Heritage Site, visitors can explore the historic center, visit the famous Aquarium of Genoa, and indulge in local specialties such as pesto and focaccia. With its beautiful coastal views, Genoa offers a unique blend of culture, tradition, and modernity, making it an ideal place for both personal and professional growth.