Paid Internship in Field Reception/Reservations - Verona, Italy

Job Description

Internship Vacancy: Reception / Reservations Intern

Join our prestigious hospitality company based in the enchanting city of Verona, Italy. Known for its historical significance and vibrant culture, Verona attracts millions of visitors each year, making it an ideal hub for an aspiring professional in the hospitality industry. With breathtaking architecture, a rich culinary scene, and a warm atmosphere, Verona is the perfect backdrop for your internship journey.

Company Description

We are a leading upscale hotel group renowned for our commitment to excellence in guest services and luxurious accommodations. With a global presence and a respected reputation, we pride ourselves on providing exceptional experiences for our guests while fostering a nurturing environment for our employees to thrive.

Internship Responsibilities

• Assist in managing incoming reservations through various channels, ensuring optimal client service.
• Greet and check-in guests, providing exceptional customer service to enhance their experience.
• Handle guest inquiries and complaints, addressing issues efficiently to maintain satisfaction.
• Support the front desk team with administrative tasks, including maintaining guest records and updating reservation systems.
• Collaborate with other departments to ensure seamless guest services and timely communication.
• Prepare and manage reports related to reservations and guest feedback.

Job Requirements

• Current enrollment in a hospitality or tourism-related degree program.
• Excellent communication and interpersonal skills, with a strong customer service orientation.
• Proficiency in Italian and English; knowledge of additional languages is a plus.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic knowledge of hotel management software is an advantage but not required.

Personal Requirements

• Enthusiastic and eager to learn, with a positive attitude towards challenges.
• Strong attention to detail, with good organizational and time management skills.
• A team player who is willing to take initiative and contribute to a collaborative work environment.

Embark on a rewarding internship experience that will prepare you for a successful career in the hospitality industry, all while enjoying the beauty of Verona!