Paid Internship Opportunity in Customer Service in Zaragoza, Spain

Job Description

Company Overview

Our company is a global leader in the tech industry, continually setting the bar for innovation, creativity, and customer satisfaction. We operate in a diverse range of markets, providing cutting-edge solutions to clients worldwide. Recognized as one of the top employers in the industry, we offer a vibrant, dynamic, and globally diverse work environment that breeds creativity and nurtures talent.

About Zaragoza, Spain

Known for its rich history and breathtaking architecture, Zaragoza is a gem nestled in northeastern Spain. It's the perfect blend of old and new, where you can wander through ancient Roman ruins in the morning and experience state-of-the-art digital innovation in the afternoon. Known for its warm, hospitable people and diversity, Zaragoza offers an unforgettable experience, making it a city you'll love to live and work in.

Internship Vacancy: Customer Service

We are currently seeking a highly driven and ambitious Intern for our Customer Service Department based in Zaragoza, Spain. This is an excellent opportunity to gain invaluable industry experience in a dynamic and growing global company. The duration of the internship will be six months, with the possibility of extension based on performance.

Job Description and Duties

As an intern, your core responsibilities will include:

- Managing customer inquiries and complaints through phone, email, and chat
- Maintaining and updating customer database systems
- Assisting in the development and implementation of service procedures, policies, and standards
- Collaborating with different departments to resolve customer issues in a timely manner
- Participating in customer service improvement projects
- Preparing customer service reports for the management team

Job Requirements

To be considered for this position, applicants must meet the following requirements:

- Currently pursuing a degree in Business Administration, Marketing, or any related field
- Excellent written and verbal communication skills in both English and Spanish
- High level of proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong problem-solving skills and a keen attention to detail
- Ability to deliver exceptional customer service and work well in a team environment

Personal Requirements

We value candidates who can display the following characteristics:

- Passion for customer service and an empathy for customer needs
- Self-motivated and eager to learn with a positive attitude
- Able to adapt to a dynamic and fast-paced work environment
- Cultural sensitivity and an ability to work comfortably with diverse groups of people