Paid Internship in Customer Service - Zaragoza, Spain

Job Description

Company Description

We are a globally recognized leader in the customer service industry, dedicated to providing exceptional support and innovative solutions to our clients. With a strong presence in multiple countries and a commitment to excellence, we pride ourselves on building long-lasting relationships with our customers. Our team is composed of talented individuals who thrive in a dynamic and collaborative environment.

Internship Position: Customer Service Intern

We are seeking enthusiastic and dedicated individuals to join our Customer Service team in Zaragoza, Spain. As a Customer Service Intern, you will gain valuable firsthand experience in customer relations and support, while contributing to the success of our company.

Tasks and Responsibilities

• Assist in resolving customer inquiries and concerns via phone, email, and chat, ensuring a high level of customer satisfaction.
• Document and escalate customer issues as needed, working closely with senior team members to implement solutions.
• Participate in training sessions to learn about our products, services, and internal systems.
• Gather customer feedback and input to help improve service delivery and enhance customer experiences.
• Maintain accurate records of customer interactions and follow up as necessary to ensure resolution.

Job Requirements

• Currently pursuing a degree in Business Administration, Communications, or a related field.
• Strong verbal and written communication skills in both Spanish and English.
• Proficient in Microsoft Office Suite and familiarity with customer relationship management (CRM) software.

Personal Requirements

• Excellent problem-solving skills and a proactive approach to customer service.
• Ability to work well in a fast-paced environment and handle multiple tasks simultaneously.
• Strong interpersonal skills and a passion for helping others.

About Zaragoza

Zaragoza, located in northeastern Spain, is a vibrant city known for its rich history, stunning architecture, and delicious cuisine. It boasts a unique blend of cultural influences, seen in historical landmarks such as the Basilica de Nuestra Señora del Pilar and the Aljafería Palace. With a lively atmosphere, numerous parks, and a strong sense of community, Zaragoza offers a perfect backdrop for personal and professional growth.