Customer Service Intern - Lanzarote, Spain

Job Description

Internship Vacancy in Customer Service

Company Description

Join a well-known and highly reputed international company that specializes in tourism and hospitality services. With a commitment to excellence and customer satisfaction, our company prides itself on creating unforgettable experiences for our guests. We operate in several picturesque locations, offering diverse services that enhance the travel experience.

Location

The internship will take place in Lanzarote, one of the Canary Islands, renowned for its stunning volcanic landscapes, beautiful beaches, and a warm climate. Known for its unique charm and vibrant culture, Lanzarote attracts tourists from around the globe and offers an excellent backdrop for a dynamic internship experience.

Responsibilities

• Assist customers in resolving inquiries, complaints, and issues via phone, email, and in-person interactions.
• Provide exceptional service by understanding customer needs and offering tailored solutions.
• Support the team in managing customer feedback and implementing improvement initiatives.
• Collaborate with various departments to ensure seamless service delivery and enhance customer satisfaction.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Participate in training sessions to familiarize yourself with company products and services.
• Assist in the development of customer service protocols and guidelines to enhance service quality.

Job and Personal Requirements

• Currently pursuing or recently completed a degree in Business Administration, Hospitality, or a related field.
• Strong communication skills in English; proficiency in Spanish or other languages is a plus.
• A customer-oriented mindset with the ability to work effectively in a team.
• Excellent problem-solving skills and a proactive attitude.
• Basic proficiency in Microsoft Office Suite and CRM software.
• Ability to adapt to a fast-paced environment and handle multiple tasks efficiently.
• Passion for tourism and hospitality with a willingness to learn and grow professionally.