Paid Digital Marketing and Customer Service Internship in Granollers, Barcelona (Spanish speaker)

  • Business, Digital marketing, Sales, Customer service
  • Barcelona, Spain
  • June 19, 2024 09:23
  • Internship

Job Description

  • Date Posted:

    Jun 19, 2024
  • Expiration date:

    Jun 03, 2025
  • Location:

    Barcelona, Spain

Job Description

Our collaborator is a company that sells products for the decoration of windows and floors: blinds, curtain rods, carpets.... Based in Granollers. They are looking for a profile to join the  commercial department, focused on the Development / Maintenance of the Web of Spain and Customer Service in Webs / Marketplaces. 

Tasks

  • Web Development and Maintenance tasks: 
    • Keyword research with specific tools.
    • SEO Content writing based on the Top Search Keywords.  
    • Competition analysis.
    • Development of strategies to improve organic traffic. 
    • Analysis and continuous improvement of the website: proposals, monitoring. 
    • User experience analysis (UX). 
    • Email Marketing and Linkbuilding. 
    • Social Media Support. 
    • Sales analysis and metrics (KPIs): creation of periodic dashboards. 
  • Customer service tasks:    
    • Responding to customer queries on different platforms: Marketplaces and Webs. 
    • Telephone, Mails, Chatbot. 
    • Customer evaluation. 
    • Defining frequently asked questions / answer scripts. 
    • Preparation of customer samples. 
    • Detect improvements in contents, services... 

 

Requirements

  • Knowledge of the e-commerce environment 
  • Empathetic - Commercial 
  • Skilled in dealing with customers 
  • Proactive
  • Resolute 
  • Ability to analyse 
  • Good writing skills 
  • Spanish as native standard.

Conditions

  • Economic compensation: 300 euros per month
  • 3 remote working days per week.
  • On attendance days, the time needed to get to the office will be deducted from the working hours.

Availability and hours:

  • Start date: As soon as possible.
  • Full time position: 40 hours per week.
  • Hybrid work:  2 days face-to-face / 3 days teleworking.

Location:

Granollers, Barcelona, Spain.