Paid Internship Opportunity - Reception / Reservations Field in Viseu, Portugal

Job Description

Internship Opportunity: Reception/Reservations in Viseu, Portugal

Company Overview

We are a leading international company, greatly respected for our unrivaled service quality and highly esteemed staff. As industry front-runners, we are committed to fostering a work environment that promotes innovation, growth, and personal development.

About Viseu

Located in the beautiful region of Centro in Portugal, Viseu is a fascinating city filled with art, museums, and a rich history. Known for its scenic beauty, cultural heritage, and world-class culinary scene, it provides a delightful backdrop to your professional journey and offers diverse opportunities for exploration and enjoyment.

About The Role

The successful candidate will act as the company’s first point of contact providing exceptional customer service. The intern will manage day-to-day operations at the front desk, handle reservation processes, assist with client inquiries, and help ensure the smooth running of the reception area.

Duties and Responsibilities

• Manage incoming calls, emails, and visitors.
• Process, change, and cancel reservations in a timely manner.
• Keep accurate records of guest bookings and payment details.
• Assist in daily administrative tasks and perform general office support activities.
• Work closely with the team to continuously improve our services and maintain customer satisfaction.

Requirements

• Currently pursuing a degree or diploma in hospitality management, business administration or related field.
• Excellent command of English and Portuguese. Additional languages will be an asset.
• Strong communication, organizational and interpersonal skills.
• Proficiency in Microsoft Office Suite. Experience with reservation systems is a plus.
• Ability to work flexibly in shifts, over weekends, and public holidays.

Personal Attributes

As the face of our company, we are looking for someone who is presentable, friendly, and approachable. Strong customer service skills, a positive attitude, and the ability to remain calm under pressure are crucial to this role. The successful candidate will also need a keen eye for detail, a proactive approach to problem-solving, and a can-do attitude.