Paid Internship Opportunity: Reception/Reservations Specialist in Funchal, Portugal

Job Description

Company Description

We are a globally recognized company known for our unique approach, innovative products and services, and exemplary customer service. Our headquarters are based in Funchal, Portugal – a city of unique charm, nestled in lush, sub-tropical island landscapes and azure blue seas. Funchal offers a blend of relaxing leisure, historic discovery, and exciting nightlife. We believe our location and lifestyle is a key reason behind our relentless innovation, passion, and growth. Join us and be a part of this dynamic team!

Internship Opening - Reception / Reservations

We're seeking proactive, dedicated, and personable individuals to join our team of professionals. As an intern, you will directly contribute to our mission of delivering the best service to our distinguished clientele whilst boosting your own skills and knowledge within a multicultural environment.

Tasks Description

Your role involves a broad spectrum of responsibilities and will offer you a comprehensive insight into customer relationship management. You will be handling reservations, managing check-ins and check-outs, addressing customer queries, ensuring customer satisfaction, and assisting various departments for customer service excellence. Other responsibilities include managing and updating the reservation system, providing local information to guests, supporting the planning and these coordination of events, and facilitating smooth communication between all departments.

Job and Personal Requirements

Prior experience in reception/reservations or a similar client-facing role is preferred but not required. However, a customer-focused approach, communication proficiency, and good organizational skills are essential. You should be comfortable with technology and be able to quickly adapt to new systems and procedures. Proficiency in English is mandatory and knowledge of other languages, particularly Portuguese, will be an advantage. We value employees who are self-motivated, eager to learn, and able to work independently as well as part of a team.

We urge individuals with a passion for service, a thirst for learning, and a desire to add significant value to apply. This is a terrific opportunity for individuals aiming to commence a career in customer service, hospitality, or tourism.