Paid Internship in Field Reception/Reservations - Porto, Portugal

Job Description

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Internship Vacancy in Reception/Reservations

Company Description

Join a prestigious hospitality group known for its commitment to excellence in service and guest satisfaction. With multiple award-winning establishments across the globe, we pride ourselves on delivering unique experiences that embody the spirit of their locations. Our offices in Porto are located in a vibrant cultural hub, allowing interns to immerse themselves in the beauty of the city while gaining valuable industry experience.

Internship Role: Reception / Reservations

This internship offers a unique opportunity to gain hands-on experience in hospitality management. You will be assisting the reception and reservations teams, contributing to the seamless operation of our hotel services.

Key Responsibilities

• Manage incoming calls and emails, providing exceptional customer service and support.
• Assist guests with reservations, including checking availability and processing bookings via online platforms.
• Maintain accurate records of guest information, ensuring data entry is precise and up-to-date.
• Coordinate with various departments to ensure guest requests and needs are met effectively.
• Help prepare reports and daily bookings for management review.
• Contribute to creating a welcoming and friendly atmosphere for all visitors.

Job Requirements

• Currently enrolled in a hospitality management or related program.
• Strong organizational skills and attention to detail.
• Proficient in English; knowledge of Portuguese and other languages is a plus.

Personal Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• Passionate about providing exceptional customer service.
• Flexible and able to adapt to changing situations in a busy environment.

About Porto

Often hailed as one of the most charming cities in Europe, Porto is famous for its stunning riverfront, historic architecture, and rich cultural heritage. The city is known for its warm atmosphere, delicious cuisine, and vibrant nightlife, making it an ideal backdrop for your internship experience.

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