Paid Internship in Field Reception / Reservations - Faro, Portugal

Job Description

Internship Vacancy - Reception / Reservations

Company Overview

Join a prestigious and globally recognized hospitality group, known for its commitment to excellence, innovation, and premium service in the travel industry. Our organization is dedicated to providing unforgettable experiences to guests, with a focus on sustainability and luxury. We pride ourselves on fostering a dynamic work environment that encourages professional growth, creativity, and teamwork.

Location

Faro, the capital of the Algarve region in Portugal, is a beautiful coastal city renowned for its stunning beaches, rich history, and vibrant culture. Here, you can enjoy the idyllic Mediterranean climate, explore historic landmarks, and indulge in delectable cuisine while working in a stimulating environment.

Internship Role: Reception / Reservations Intern

The Reception / Reservations Intern will assist in delivering exceptional customer service and operational excellence. Key tasks include:

• Assist in managing front desk operations, including guest check-in and check-out procedures.
• Handle reservation inquiries via phone, email, and in-person, ensuring accurate bookings and guest information.
• Support the team in optimizing room occupancy and coordinating with housekeeping and maintenance departments.
• Provide guests with information about hotel services, local attractions, and leisure activities.
• Maintain accurate records of transactions and assist in managing financial processes.
• Collaborate with other departments to ensure seamless operation and extraordinary guest experiences.

Job Requirements

• Currently enrolled in a Hospitality Management or related program.
• Excellent communication skills in English; proficiency in Portuguese or another language is a plus.
• Strong customer service orientation with a friendly and professional demeanor.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Proficiency in Microsoft Office Suite and familiarity with hotel management software is advantageous.

Personal Requirements

• Positive attitude and eagerness to learn.
• Team player with the ability to work independently.
• Strong organizational skills and attention to detail.
• Willingness to work flexible hours, including weekends and holidays.