Paid Internship in Field Reception / Reservations - Évora, Portugal

Job Description

Company Description

Join a renowned organization recognized for its commitment to excellence in hospitality and outstanding customer service. This well-established company operates a series of luxurious accommodations, providing unforgettable experiences to its guests. We pride ourselves on creating a warm and welcoming atmosphere, making each visitor feel like part of our family. Our values focus on respect, integrity, and a passion for excellence, ensuring our team members are engaged and inspired.

Internship Position: Reception / Reservations Intern

We are looking for an enthusiastic intern to join our reception and reservations team at our stunning location in Évora, Portugal. The role involves supporting our front desk operations and ensuring exceptional service delivery to guests from check-in to check-out.

Key Responsibilities

• Assist in managing incoming calls and emails regarding reservations and inquiries.
• Support the check-in and check-out process, ensuring accuracy and efficiency.
• Maintain up-to-date knowledge of room availability, special packages, and hotel services.
• Handle guest requests promptly and effectively, ensuring guest satisfaction.
• Coordinate with housekeeping and other departments to ensure seamless operations.
• Assist with the administrative tasks related to booking management and guest records.

Job Requirements

• Currently pursuing a degree in Hospitality Management or a related field.
• Strong computer skills, familiar with PMS software is a plus.
• Excellent communication and interpersonal skills in English; knowledge of Portuguese is highly desirable.
• Ability to work flexible hours including weekends and holidays.

Personal Requirements

• Passionate about hospitality and providing excellent guest service.
• Proactive, detail-oriented, and capable of multitasking in a fast-paced environment.
• Strong team player with a positive attitude and a willingness to learn.

About Évora

Évora is a captivating city steeped in history, classified as a UNESCO World Heritage Site. Known for its stunning Roman Temple and medieval architecture, the city boasts vibrant culture, exquisite cuisine, and a warm, welcoming atmosphere. Its rich history and charm make it an ideal location for an internship in hospitality, providing exposure to both traditional and contemporary Portuguese culture.