Paid Internship: Field Reception / Reservations in Coimbra, Portugal

Job Description

Internship Vacancy: Reception / Reservations Intern

We are a leading hospitality company recognized for our commitment to excellence and dedication to providing extraordinary service and experiences. Located in the picturesque city of Coimbra, Portugal, we take pride in our rich history and cultural heritage, making us a preferred choice for tourists and business travelers alike.

Position Overview

We are seeking a motivated and enthusiastic intern to join our Reception / Reservations team. This is an excellent opportunity for individuals looking to gain hands-on experience in a dynamic environment while developing valuable skills in customer service and the hotel industry.

Key Responsibilities

• Assist with managing reservations using our property management system.
• Welcome guests warmly and provide information about the hotel's services and amenities.
• Handle check-in and check-out processes efficiently.
• Address guest inquiries and resolve issues in a timely manner.
• Coordinate with housekeeping and maintenance departments to ensure guest satisfaction.
• Support the team in handling administrative tasks such as phone calls, emails, and maintaining records.
• Participate in training sessions to enhance product knowledge and customer service skills.

Job Requirements

• Currently pursuing a degree in Hospitality Management or a related field.
• Strong communication skills in English; knowledge of Portuguese and other languages is a plus.
• Proficient in Microsoft Office Suite.
• Ability to multitask and work effectively in a fast-paced environment.

Personal Requirements

• Exceptional interpersonal skills and a friendly demeanor.
• Detail-oriented with a passion for providing excellent customer service.
• Ability to work flexible hours, including weekends and holidays.

Coimbra is not only the third-largest city in Portugal but also a UNESCO World Heritage site, known for its historic university, charming streets, and vibrant culture. Join us and immerse yourself in this beautiful city while advancing your career in hospitality!

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