Assistant to the Director of Quality and Operations in a Placement company in Barcelona

Job Description

Our Collaborator is is the leading recruitment and placement company with offices all around the world. They offer positions for highly educated students and young professionals to do internships, management training programs, and first-time jobs at the most luxurious hotels and Michelin Starred restaurants in the U.S.A., Australia, Europe, Dubai, and around the world.

Are you eloquent in your articulation and confident in both written and verbal communication? Do you thrive in planning, organizing, and completing tasks meticulously? Do you wish to collaborate with numerous international partners and broaden your cultural understanding? Then this position is exactly what you are looking for!

Tasks

• As Assistant to the Director of Quality and Operations, you will be in constant contact with their numerous international partners to sustain and grow their professional network.
• You will assist in daily administrative tasks and take initiative in supporting candidates as well as other team members through all possible challenges they might be facing. Adaptability is essential and problem-solving is a daily activity as you will be putting out figurative fires whenever they occur.
• Develop new programs, improve current processes and maintain the overall quality of the company's dedicated service in order to keep their promise to their candidates. Ensure operations are running at the highest efficiency, analyze KPI's and monitor the success of different markets to highlight opportunities and discover threats.
• Organize and coordinate availability for meetings, training sessions, etc.
• Take accurate minutes of meetings.
• Distribute and coordinate readiness of team members to meetings.
• Handle sensitive information in a confidential manner.
• Receive, sort, and distribute emails for faster and more efficient operations.
• Support with creating, reviewing and distributing quality training documentation to minimize repetitive questions, meetings, and interruptions.
• Control frequency, review accuracy and flag remarkable comments of 1:1s and evaluations for the Operations Teams.
• Collect feedback on processes and support in the creation, management and development of systems and processes to optimize quality and productivity.
• Support in the review and monitoring of new implementations function as intended and conduct the necessary follow up to ensure corrective measures are taken when they do not.

Requirements

• Excellent verbal and written communication in English.
• Data analysis and collection.
• Experience working HubSpot (Sales, Workflows and reporting) or similar systems.
• People, project, and change management.
• Excellent organization.
• Multitasking.
• Priority management.
• Attention to detail.
• Quick learner.
• Excellent time management.
• Problem Solving and resilience.
• Reliance and dependability.
• True Hospitalian.
• Passion for helping and connecting cultures.

Conditions

• Upward Mobility.
• Meal Cards.
• Movable Bank holidays.
• Events & Workshops.
• Healthy Wednesdays.
• Pizza Day.

Availability: Full time, 40 hours/week. 

Location: Barcelona.

Compensation: Can vary, up to 1,500 EUR/ month