Customer service position in an international recruitment startup in Valencia (Dutch speakers)

Job Description

Our collaborator is a startup company in the recruitment industry. They help international companies to source the right candidates for immediate needs.If you thrive on creating legendary customer experiences then this is the perfect job for you to kick start your career!

Tasks

• Communicate with customers through various channels such as phone, email, chat and social media.
• Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation.
• Guide customers with their questions and ensure they are offered the right solution  leaving a big smile on their face.
• Identify and address customer needs to escalate internally to improve and/or  develop processes.
• Thrive for sky-high performances focusing on the most important KPIs: Customer  Satisfaction, quality and productivity.
• Maintain customer satisfaction and retention through impactful customer  experience.

Requirements

• Excellent Dutch (C2) speakers with C1 English level.
• Smart and enthusiastic problem-solver with a keen eye for customer service.
• Calm and empathetic when dealing with (difficult) customers.
• Curious and love to investigate and use their creative problem-solving skills to ensure customer satisfaction.
• Target-driven and trying to exceed expectations.

Conditions

• Excellent remuneration package based on experience, skills and performance, monthly stpend from 1,600 euros gross/month.
• Permanent contract. 
• Being a part of a dynamic and international team (25+ nationalities).
• Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and the coolest team building events.
• High performance culture to kickstart your career and potentially grow within the organization.
• Support with Spanish administration.

 

Availability

• Start date: As soon as possible. 
• 39 hours/ week.
• Schedule: 9:00 and 23:00 (preferably late night shift from 14:00 - 23:00).

Location

• Valencia.
• Fully on-site (no remote work possibilities).