Tourism and customer relations internship in London, UK.

Job Description

Cubaism is a tour operator dedicated only to Cuba. It was established on 13th August 2003. It provides Cuba travel services to the UK, all other English speaking countries, Russia, Brazil, France, Turkey, Malaysia, Croatia and many more. The business operations has experience of training internship students since 1991. You will get real experience of having important responsibilites and challenges in the travel industry, and business in general! The internship would be ideal for a dynamic, enthusiastic person with great attention to detail and ability to learn fast.

The first two weeks of training:
- getting familiar with products: hotels, flights, tourist cards, tours...
- introduction to Sage and our reservations systems: eTravel and CRS

Main practical training:
- responsible for all financial transactions on a file and balancing that file when completed.
- adding invoices and purchase orders to Sage accountanting software.
- processing tourist cards orders
- entering hotels, sales information
- more familiarisation with hotels by making translations
- selling Cuban travel products to international customers
- cooperate closely with main hotel/services suppliers in Cuba (more than 200)
- follow an inquiry through to a booking: (sending out the information, preparing a quote and itinerary, follow up calls to assess if clients needs are being met, holding options, obtaining deposits/payments and processing them)
- provide an efficient service to clients on booking: (sending vouchers, advising on tourist cards) o use Bizloco CRS to create and maintain client files and record all details of bookings.- collaborating with, and assisting Cubaism's sister businesses, Nigel Hunt UK Ltd, Globe Goers UK Ltd and Peak Rock Ltd

Requirements:
- 5 months (flexible).
- Good level of English (additional language is a plus but not a requirement).
- Candidates from the Tourism area preferably or with interest in the travel industry. (If they have previous
experience we have interest in someone with a background in Sales & Customer Service.)

Conditions:
- 600£/months for accommodation and transportation costs
- Full time (35 hrs/week).