Paid Internship for Reception/Reservations Role in Geneva, Switzerland

Job Description

Reception / Reservations Internship - Geneva, Switzerland

A leading multinational company renowned for its unmatched service in the industry is seeking an enthusiastic and dedicated Reception / Reservations Intern to join its fast-paced team in Geneva, Switzerland.

Company Overview

With a global footprint and headquarters in Switzerland, we are a well-established company that sets the benchmark in terms of customer service and innovation. Our way of producing everlasting customer experiences has allowed us to become an industry leader over a span of several decades. We offer an inclusive renovation culture that encourages teamwork, equal opportunities, personal growth, and a positive working environment.

Tasks & Responsibilities

• Offering assistance in reception operations and taking care of reservations.
• Support both internal and external communication division and managing the reception desk.
• Upkeep of client databases, ensuring that all customer details and information are accurate and up-to-date.
• Working closely with the team to understand pricing strategies and booking processes.
• Presenting a friendly and professional image to guests, providing them with excellent customer service during their stay.
• Handling any customer complaints or queries in a timely and efficient manner.

Job Requirements

• Current student or recent graduate of a Hospitality/Tourism degree or relevant field.
• Excellent written and verbal communication skills - English is a must, French is a plus.
• Proven customer service experience and ability to deal with challenging situations.
• Highly organized with the ability to multitask and prioritize tasks.
• Must have a professional and friendly demeanor.
• Comfortable in using technology tools like MS Office, CRM etc.

About Geneva

Geneva, nestled at the end of Lake Geneva in Switzerland, is surrounded by mountains offering picturesque views and a high standard of life. Home to a myriad of international organizations, Geneva is known as the 'Capital of Peace'. It boasts of an excellent public transport system, a plethora of cultural attractions, and a cosmopolitan lifestyle. Geneva also offers an abundance of outdoor activities and is French-speaking, although English is widely spoken due to its international character.