Paid Customer Service Internship in Madrid, Spain

Job Description

Internship Opportunity: Customer Service Intern

Join a leading global company known for its commitment to excellence in customer service. Our organization prides itself on fostering a dynamic and inclusive work environment where creativity and innovation thrive. Located in the heart of Madrid, we are seeking a motivated Customer Service Intern to support our mission of delivering exceptional service to our clients.

Job Description

As a Customer Service Intern, you will be an integral part of our team, engaging directly with customers to enhance their experience. Your responsibilities will include:

• Assisting in managing customer inquiries via phone, email, and chat, ensuring prompt and effective responses.
• Documenting customer interactions and feedback in our CRM system to help identify areas for improvement.
• Collaborating with team members to resolve customer issues and enhance service processes.
• Participating in training sessions to learn about our products, services, and customer relationship strategies.
• Contributing to special projects aimed at improving customer satisfaction and loyalty.

Requirements

Job Requirements:

• Currently enrolled in a related field such as Business, Communications, or Hospitality.
• Excellent verbal and written communication skills in both Spanish and English.
• Proficient in Microsoft Office Suite and familiarity with CRM systems is a plus.

Personal Requirements:

• A positive attitude and a desire to learn.
• Strong problem-solving skills and a customer-centric mindset.
• Ability to work effectively both independently and as part of a team.

About Madrid

Madrid, the vibrant capital of Spain, is renowned for its rich history, art, and architecture. With a lively social scene, a diverse culinary landscape, and numerous parks, it offers an ideal backdrop for personal and professional growth. Its excellent transport links make it easy to explore the wider region, providing endless opportunities for adventure and cultural enrichment.