Job Description
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Date Posted:
May 26, 2023
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Expiration date:
Sep 30, 2024
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Location:
Madrid, Spain
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Job Title:
Stage B2C en Community Management - Service Client
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Hours:
35h / week
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Salary:
0€ - 700€
Job Description
Our collaborator is an international start-up speacilising in the consumer goods sector that has developed a new collaborative community model by connecting consumers, brands and retailers.
They are currently looking for a student to help manage their product review programme.
Tasks
- Responding to user queries and complaints using a customer service management tool
- Weekly reporting of complaints
- Validating user-generated content
- Planning and creation of content on social networks: Facebook, Instagram and the news feed
- Management and moderation of comments, active monitoring of the various social networks
- Participating in the drafting of mailings and newsletters
- Monthly reporting with performance indicators
- Monitoring and responding to comments on the mobile application (App Store & Google Play)
- Managing and monitoring round tables and other one-off events
Requirements
Mandatory:
- Bilingual and/or native French (part of the interview will be in French)
- Excellent writing and spelling in French (there will be a written test)
- Fluency in Spanish
- Availability for a 6-month placement
- Agreement with a university or training centre
Additional requirements:
- Studies in Communication, Marketing, Journalism, International Business or similar
- Proactive, organised, dynamic, empathetic, autonomous, responsible and customer-oriented
- Good analytical skills, sense of initiative and ability to put forward proposals
Preferable:
- Proficiency in the Office (Excel, Word, PowerPoint), Photoshop, Canva, Trello and Outlook
- Good knowledge of social networks and customer relations
- Good level of English
Conditions
- Hybrid working model: 2 days in the office and 3 working from home.
- Opening hours: Monday-Thursday, 9:00 to 18:00 / Friday, 9:00 to 14:30.
- In August, we have a summer schedule: from 9:00 to 15:00.
Internship Location: Madrid
Internship Hours: 35
Remuneration: 700€