Paid B2C Community Management and Customer Service Internship in Madrid

Descrição do trabalho

Our collaborator is an international start-up speacilising in the consumer goods sector that has developed a new collaborative community model by connecting consumers, brands and retailers.

They are currently looking for a student to help manage their product review programme.

Tarefas

• Responding to user queries and complaints using a customer service management tool
• Weekly reporting of complaints
• Validating user-generated content
• Planning and creation of content on social networks: Facebook, Instagram and the news feed
• Management and moderation of comments, active monitoring of the various social networks
• Participating in the drafting of mailings and newsletters
• Monthly reporting with performance indicators
• Monitoring and responding to comments on the mobile application (App Store & Google Play)
• Managing and monitoring round tables and other one-off events

Requisitos

Mandatory:

• Bilingual and/or native French (part of the interview will be in French)
• Excellent writing and spelling in French (there will be a written test)
• Fluency in Spanish
• Availability for a 6-month placement
• Agreement with a university or training centre

Additional requirements:

• Studies in Communication, Marketing, Journalism, International Business or similar
• Proactive, organised, dynamic, empathetic, autonomous, responsible and customer-oriented
• Good analytical skills, sense of initiative and ability to put forward proposals

Preferable:

• Proficiency in the Office (Excel, Word, PowerPoint), Photoshop, Canva, Trello and Outlook
• Good knowledge of social networks and customer relations
• Good level of English

Condições

• Hybrid working model: 2 days in the office and 3 working from home.
• Opening hours: Monday-Thursday, 9:00 to 18:00 / Friday, 9:00 to 14:30.
• In August, we have a summer schedule: from 9:00 to 15:00.

Internship Location: Madrid

Internship Hours: 35

Remuneration: 700€