German Customer Success Assistant internship in Madrid - 500€/monthly

  • Communication / Journalism, Public Relations, Business, Digital marketing
  • Madrid, Spain
  • October 22, 2021 15:17
  • Internship
  • Deactivated

Job Description

  • Date Posted:
    Oct 22, 2021
  • Expiration date:
    Oct 31, 2022
  • Location:
    Madrid, Spain

Job Description

Our collaborator is a telecommunications company specialized in providing mobile data and calls to travelers around the world. They sell sim cards and esims. 

- Maintain communication with the customer by phone, through email and in person.
- Maintaining and updating customer databases.
- Acting as a contact between a company and its existing and potential markets.
- Investigating customer reported issues.
- Tracking and debugging customer issues, working with R&D, and release team on issue resolution.
- Solve reported errors by the customer as well as by the internal testing team. 
- Collect, analyse and respond to customer feedback.
- Assist in developing an international marketing strategy.
- Work with corporative tools (CRM, e-mail, phone, social media)​.
- Logistics Support for External Managed Service Customers.

- German as a native standard level.
- Spanish at least A2 level.
- Availability as soon as possible.

- 500€/monthly.
- 40 hours/week.
- Location at office in Madrid.