German Customer Success Assistant internship in Madrid - 500€/monthly
- Communication / Journalism, Public Relations, Business, Digital marketing
- Madrid, España
- October 22, 2021 15:17
- Práctica
- Desactivado
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Descripción del empleo
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Fecha de publicación:
Oct 22, 2021 -
Fecha de expiración:
Oct 31, 2022 -
Ubicación:
Madrid, España
Descripción del empleo
Our collaborator is a telecommunications company specialized in providing mobile data and calls to travelers around the world. They sell sim cards and esims.
Tasks:
- Maintain communication with the customer by phone, through email and in person.
- Maintaining and updating customer databases.
- Acting as a contact between a company and its existing and potential markets.
- Investigating customer reported issues.
- Tracking and debugging customer issues, working with R&D, and release team on issue resolution.
- Solve reported errors by the customer as well as by the internal testing team.
- Collect, analyse and respond to customer feedback.
- Assist in developing an international marketing strategy.
- Work with corporative tools (CRM, e-mail, phone, social media).
- Logistics Support for External Managed Service Customers.
Requirements:
- German as a native standard level.
- Spanish at least A2 level.
- Availability as soon as possible.
Conditions:
- 500€/monthly.
- 40 hours/week.
- Location at office in Madrid.