German - Customer Service/Support Agent (part-time)
- Languages, Business
- Barcelona, Spain
- July 12, 2019 12:01
- Internship
- Deactivated
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Job Description
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Date Posted:
Jul 12, 2019 -
Expiration date:
Jul 02, 2020 -
Location:
Barcelona, Spain
Job Description
Our collaborator provides affordable solutions for clean and sustainable water directly from the tap at home. The company is based in Barcelona, Spain with a team of experienced water, product and technology experts.They are looking for a proactive, hands-on German speaking Customer Support Agent to nurture potential and existing German-speaking customers. The candidate will join the Customer Support team to provide support across all customer touchpoints and provide support aiming to increase and ensure customer satisfaction.
RESPONSIBILITIES:
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Providing responses to customer inquiries, complaints and reviews from potential and existing clients through different channels (web, email, phone, market places, social media)
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Pre and post sales service, primarily for the German market but also supporting other English or Spanish speaking markets
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Support in compiling and analyzing incoming requests to find strategies to improve customer Support and come up with new initiatives across different areas of the company
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Support in creating documentation for distribution partners
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Support in order management: preparation, shipping etc.
REQUIREMENTS:
The following proven Support is mandatory for the role:
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German speaker
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Outstanding communication skills (written and oral)
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Advanced level of English (both written and spoken)
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Social Media savvy
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Support in a similar role / in a role facing the public directly
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The capacity of working independently as well as part of a team
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Comfortable in a fast-paced international environment
They will also value positively:
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Other languages are a strong plus, particularly Spanish
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Experience in consumer goods/products
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Experience with CRM tools
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Experience in a start-up environment
LOCATION: Barcelona, Poblenou - 5min from the beach.
BENEFITS:
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Be part of something that will make the world a better place
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A real impact on company performance and growth
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Great start-up culture and an international and friendly work environment
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Possibility to work remotely from time to time
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the part-time offer is 20h/week, Monday through Friday from 10 to 14.
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830 gross per month