German - Customer Service/Support Agent (part-time)

  • Languages, Business
  • Barcelona, Spain
  • July 12, 2019 12:01
  • Internship
  • Deactivated

Job Description

  • Date Posted:
    Jul 12, 2019
  • Expiration date:
    Jul 02, 2020
  • Location:
    Barcelona, Spain

Job Description

Our collaborator provides affordable solutions for clean and sustainable water directly from the tap at home. The company is based in Barcelona, Spain with a team of experienced water, product and technology experts.
They are looking for a proactive, hands-on German speaking Customer Support Agent to nurture potential and existing German-speaking customers. The candidate will join the Customer Support team to provide support across all customer touchpoints and provide support aiming to increase and ensure customer satisfaction.


  • Providing responses to customer inquiries, complaints and reviews from potential and existing clients through different channels (web, email, phone, market places, social media)

  • Pre and post sales service, primarily for the German market but also supporting other English or Spanish speaking markets

  • Support in compiling and analyzing incoming requests to find strategies to improve customer Support and come up with new initiatives across different areas of the company

  • Support in creating documentation for distribution partners

  • Support in order management: preparation, shipping etc.


The following proven Support is mandatory for the role:

  • German speaker

  • Outstanding communication skills (written and oral)

  • Advanced level of English (both written and spoken)

  • Social Media savvy

  • Support in a similar role / in a role facing the public directly

  • The capacity of working independently as well as part of a team

  • Comfortable in a fast-paced international environment

They will also value positively:

  • Other languages are a strong plus, particularly Spanish

  • Experience in consumer goods/products

  • Experience with CRM tools

  • Experience in a start-up environment



LOCATION: Barcelona, Poblenou - 5min from the beach.


  • Be part of something that will make the world a better place

  • A real impact on company performance and growth

  • Great start-up culture and an international and friendly work environment

  • Possibility to work remotely from time to time

  • the part-time offer is 20h/week, Monday through Friday from 10 to 14.

  • 830 gross per month