Paid Internship Opportunity: Reception/Reservations Specialist in Funchal, Portugal

Job Description

Company Overview:

Our company is a renowned global establishment with branches across major cities worldwide. We are leaders in providing unmatched quality services in hospitality and real estate. Our reputation precedes us, as we have managed to stay atop the market with our innovative ideas, exceptional services, and adherence to ethical and responsible operations. Our branch in beautiful Funchal, Portugal is currently seeking an intern for the Reception / Reservations position.

About Funchal, Portugal:

Funchal, the largest city on Madeira Island, is a place of incredible beauty and cultural diversity. Its charming old town, beautiful seaside, and exotic gardens provide a perfect backdrop for a truly immersive experience. With a fantastic climate, Funchal is loved for its vibrant atmosphere, historical appeal, local gastronomy, and rich cultural heritage.

Job Responsibilities:

• Greet and welcome guests, attending to their needs promptly and professionally.
• Manage reservations and cancellations, both over the phone and via email, ensuring maximum occupancy and guest satisfaction.
• Handle guest queries concerning billings, refunds, and room facilities.
• Liaise with other departments like housekeeping and maintenance to ensure smooth day-to-day operations.

Requirements:

• Pursuing a degree in Hospitality or other related field.
• Fluency in Portuguese and English. Additional language skills are a plus.
• Excellent interpersonal and communication skills.
• Proficient in using Microsoft Office suite and reservation management software.
• Ability to multitask efficiently in a fast-paced environment.

Personal Competencies:

• Outstanding customer service orientation.
• A proactive problem solver with attention to detail.
• Able to handle stress and remain calm in challenging situations.
• Reliable, punctual, and team-oriented.

This internship opportunity presents a valuable chance to gain hands-on experience in the dynamic world of hospitality, within a reputable company that nurtures talent and growth. Join us and take the first step towards a fulfilling career.