Job Description
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Date Posted:
Aug 14, 2023
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Expiration date:
Feb 14, 2024
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Location:
Coimbra, Portugal
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Hours:
25h / week
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Salary:
500€ - 600€
Job Description
Job Vacancy: Internship Reception/Reservations - Coimbra, Portugal
We are a leading multinational corporation recognized globally for our excellence in operations and services. With several establishments scattered globally, we maintain a high standard of professionalism and sustainable development.
About Coimbra:
Coimbra, located in central Portugal, is an ancient yet vibrant city. Known worldwide for its university, the oldest in Portugal, it also enjoys a rich historical heritage and a vibrant cultural scene. It's a great city for young professionals looking to develop their career and enjoy a high-quality life.
Job Responsibilities:
- Welcome guests in a polite, friendly, and professional manner.
- Handle reservations, registrations, cancellations, and room assignments.
- Maintain an updated knowledge of room locations, types, and special packages.
- Communicate with other departments to ensure a smooth stay for guests.
- Resolve customer issues and concerns professionally and efficiently.
Job Requirements:
- A degree in hospitality or a related field.
- Excellent communication skills in both Portuguese and English.
- Previous experience in a customer service role is an advantage but not necessary.
- Ability to work in a fast-paced, high-stress environment.
- Ability to work well in a team and multitask.
- Familiarity with hotel booking systems would be an added benefit.
Personal Skills:
- Outstanding interpersonal and communication abilities.
- Excellent organizational and leadership skills.
- A patient and approachable manner.
- A positive, solution-oriented and customer-focused attitude.