Paid Internship Opportunity for Reception/Reservations role in Coimbra, Portugal

Job Description

Job Vacancy: Internship Reception/Reservations - Coimbra, Portugal

We are a leading multinational corporation recognized globally for our excellence in operations and services. With several establishments scattered globally, we maintain a high standard of professionalism and sustainable development.

About Coimbra:

Coimbra, located in central Portugal, is an ancient yet vibrant city. Known worldwide for its university, the oldest in Portugal, it also enjoys a rich historical heritage and a vibrant cultural scene. It's a great city for young professionals looking to develop their career and enjoy a high-quality life.

Job Responsibilities:

• Welcome guests in a polite, friendly, and professional manner.
• Handle reservations, registrations, cancellations, and room assignments.
• Maintain an updated knowledge of room locations, types, and special packages.
• Communicate with other departments to ensure a smooth stay for guests.
• Resolve customer issues and concerns professionally and efficiently.

Job Requirements:

• A degree in hospitality or a related field.
• Excellent communication skills in both Portuguese and English.
• Previous experience in a customer service role is an advantage but not necessary.
• Ability to work in a fast-paced, high-stress environment.
• Ability to work well in a team and multitask.
• Familiarity with hotel booking systems would be an added benefit.

Personal Skills:

• Outstanding interpersonal and communication abilities.
• Excellent organizational and leadership skills.
• A patient and approachable manner.
• A positive, solution-oriented and customer-focused attitude.