Paid Internship Opportunity: Reception/Reservations Specialist in Braga, Portugal

Job Description

Internship Opportunity: Reception / Reservations - Braga, Portugal

Company Description:

We are a multi-national corporation at the forefront of our industry, with an established presence globally. Applauded for our contribution to the sector, our commitment to innovative processes, and the value we place on our employees, we unmistakably stand as one of the world's premier enterprises. As a team member, you will be joining a cohort of diversely skilled professionals dedicated to maintaining our place at the industry's pinnacle.

About Braga:

Situated in the heart of Minho Province, Braga offers an exceptional blend of history, culture, and modernity. Known for its affluent religious roots, abundant ancient architecture, and vibrant city life, it presents a captivating fusion of past and future. Just as our company merges tradition with innovation, so too does this enthralling city.

Job Description (Reception / Reservations):

As an intern in the Reception / Reservations department, you will serve as the first point of contact for our clients. Your responsibilities will include greeting customers and managing reservations, both physically and over the phone. Your role will involve maintaining a high level of customer service, managing front desk operations effectively, and contributing your ideas for service improvements.

Tasks:

- The management of customer check-ins, check-outs and reservations, ensuring a seamless and enjoyable experience.
- Effective handling of customer queries, complaints and feedback
- Working closely with team members to optimize service delivery
- Keeping records updated with the latest customer information.

Job Requirements:

The ideal candidate should be studying towards a degree in Hospitality, Tourism or any related field, or have relevant experience. Strong communication and interpersonal skills are essential. Mandarin, English and Portuguese language proficiency is mandatory. Candidates should be willing to work weekends and holidays, possess excellent customer service skills, and be able to multitask and handle stress in a fast-paced environment.

Personal Requirements:

For this role, we are looking for a team player who is capable of working independently when required. The candidate should have a friendly and engaging personality, and a willingness to go the extra mile to provide excellent customer service. Problem-solving skills, a proactive attitude, and attention to detail are crucial in this role.