Paid Customer Service Internship in Braga, Portugal

Job Description

Company Description

We are a globally recognized leader in the technology sector, renowned for delivering innovative solutions that enhance customer experience and satisfaction. With a commitment to excellence and a strong emphasis on sustainability, we foster a collaborative and dynamic work environment that promotes personal growth and professional development.

Internship Position: Customer Service Intern

We are seeking a motivated Customer Service Intern to join our team in Braga, Portugal. This internship offers a unique opportunity to gain insight into customer support operations and develop essential skills in a fast-paced environment.

Tasks and Responsibilities

• Assist in responding to customer inquiries via various channels, including phone, email, and chat.
• Resolve customer complaints and issues promptly while ensuring high satisfaction levels.
• Collaborate with team members to improve customer service processes and procedures.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Participate in team meetings and contribute to the continuous improvement of the customer service experience.
• Conduct market research to gather customer feedback and insights.

Job Requirements

• Currently enrolled in a relevant degree program (e.g., Business Administration, Marketing, Communications).
• Strong verbal and written communication skills in English; proficiency in Portuguese is a plus.
• Basic understanding of customer service principles and practices.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong problem-solving skills and the ability to work independently.

Personal Requirements

• Excellent interpersonal skills and a positive attitude.
• A strong sense of empathy and the ability to handle challenging situations calmly.
• Ability to work collaboratively in a team-oriented environment.
• A passion for customer service and a desire to learn.

About Braga

Braga, known as the "Portuguese Rome," is a vibrant city in northern Portugal, rich in history and culture. It boasts stunning architecture, with ancient churches and picturesque parks. The city's youthful energy, bolstered by its universities, creates a lively atmosphere, making it an ideal location for both work and leisure. Enjoy the welcoming community, delicious gastronomy, and a variety of recreational activities.