Paid Internship in Customer Service – Aveiro, Portugal

Job Description

Company Description

Join a dynamic and innovative company based in Aveiro, Portugal, renowned for its exceptional customer service and commitment to creating outstanding client experiences. Our company is dedicated to building strong relationships with our customers, providing top-tier solutions tailored to their needs, and fostering an inclusive workplace culture that encourages personal and professional growth.

Internship Description

We are seeking a proactive and enthusiastic Customer Service Intern to join our team. This internship will provide hands-on experience in various aspects of customer service, working closely with our dedicated team to enhance our clients' satisfaction and loyalty.

Key Responsibilities

• Assist in managing customer inquiries via email, phone, and chat, ensuring prompt and courteous responses.
• Support the customer service team in resolving complex issues, escalating problems when necessary.
• Document and track customer interactions and feedback to improve service quality and identify trends.
• Participate in team meetings to discuss customer service strategies and share insights.
• Help maintain accurate product knowledge and provide updates to customers regarding new offerings.
• Contribute to the development of customer satisfaction surveys and analyze results to enhance service delivery.

Job Requirements

• Currently pursuing a degree in Business, Communication, or a related field.
• Strong verbal and written communication skills in English and Portuguese; additional languages are a plus.
• Proficiency in Microsoft Office Suite and familiarity with customer service software.

Personal Requirements

• Excellent interpersonal skills and a customer-oriented mindset.
• Ability to work both independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and a keen attention to detail.
• Positive attitude, adaptability, and a willingness to learn.

About Aveiro

Aveiro, often referred to as the "Venice of Portugal," is a picturesque city known for its stunning canals, colorful moliceiro boats, and rich cultural heritage. With a vibrant atmosphere, Aveiro boasts a blend of historical architecture and modern amenities, making it an ideal location for aspiring professionals. The city offers a variety of recreational activities, including beautiful beaches, delicious local cuisine, and a thriving arts scene.