Customer Service Internship - Wroclaw, Poland

Job Description

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Internship in Customer Service

Join a leading company dedicated to providing exceptional customer experiences in Wroclaw, Poland. Our esteemed organization prides itself on innovation, integrity, and commitment to excellence.

Job Responsibilities

• Assist customers with inquiries via phone, email, and live chat.
• Resolve customer complaints and provide appropriate solutions promptly.
• Document interactions and maintain records in the CRM system.
• Collaborate with team members to develop customer service strategies.
• Participate in training sessions to enhance product knowledge and service skills.
• Contribute to process improvement initiatives to elevate customer satisfaction.
• Monitor customer feedback and report trends to management.

Personal Requirements

• Currently pursuing or recently completed a degree in Business, Communications, or related field.
• Strong verbal and written communication skills in English; knowledge of Polish is a plus.
• Exceptional problem-solving abilities and attention to detail.
• A proactive attitude with a genuine desire to help customers.
• Ability to work effectively in a team-oriented environment.
• Proficiency in MS Office Suite; experience with CRM software is an advantage.
• Previous experience in customer service or retail is desirable, but not mandatory.

About Wroclaw

Wroclaw, often referred to as Poland's cultural capital, is a vibrant city known for its medieval architecture and rich history. Nestled on the Oder River, it boasts numerous festivals, a lively arts scene, and a warm, welcoming atmosphere. With its beautiful parks and dynamic university life, Wroclaw offers an inspiring environment for personal and professional growth.

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