Paid Customer Service Internship in Wroclaw, Poland

Job Description

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Internship Vacancy: Customer Service Intern

Company Overview

Join a leading global technology company recognized for innovation and excellence in customer service solutions. Established over two decades ago, we pride ourselves on our commitment to quality and customer satisfaction. Our Wroclaw office is a vibrant hub of creativity, teamwork, and professional growth, where you will have the opportunity to learn from industry leaders and contribute to impactful projects.

Location: Wroclaw, Poland

Wroclaw, a city brimming with history and culture, offers a dynamic environment for personal and professional growth. Renowned for its picturesque architecture, energetic atmosphere, and a thriving technology scene, Wroclaw is ideal for young professionals looking to build their careers in a lively setting.

Tasks and Responsibilities

• Assist the customer service team in handling inquiries via phone, email, and live chat, ensuring timely and accurate responses.
• Document and track customer issues, and follow up to ensure resolution and satisfaction.
• Collaborate with cross-functional teams to analyze customer feedback and identify areas for process improvement.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Support the development of customer support materials, including FAQs and training guides.
• Contribute to team projects aimed at enhancing the overall customer experience.

Job Requirements

• Currently pursuing or recently completed a degree in Business, Communications, or a related field.
• Strong verbal and written communication skills in English; proficiency in Polish or other languages is a plus.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Proficient in Microsoft Office Suite; familiarity with CRM software is an advantage.

Personal Requirements

• Proactive attitude and eagerness to learn.
• Strong organizational skills and attention to detail.
• Excellent problem-solving abilities and a customer-centric mindset.
• Ability to adapt and thrive in a constantly changing environment.

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