Paid Internship: Field Reception and Reservations in Verona, Italy

Job Description

Internship Opportunity: Reception / Reservations

Join our prestigious hospitality organization in the heart of Verona, Italy. This renowned company excels in providing exceptional guest experiences in its luxurious establishments, featuring modern amenities and a commitment to high-quality service. With a strong international clientele, our team is dedicated to fostering a welcoming and elegant atmosphere that embodies the essence of this historic city.

Tasks & Responsibilities

• Assist in managing the daily operations of the reception area, ensuring a warm welcome for all guests.
• Handle reservations and inquiries via phone, email, and in person with professionalism and courtesy.
• Coordinate with housekeeping and maintenance departments to ensure timely and accurate room readiness.
• Maintain an organized filing system for guest information and reservation records.
• Handle guest check-ins and check-outs efficiently, while providing information about hotel services and local attractions.
• Support the management team in promoting special packages and services, enhancing customer satisfaction.

Job Requirements

• Enrolled in or recently graduated from a Hospitality Management program or a related field.
• Excellent communication skills in English; knowledge of Italian or additional languages is a plus.
• Ability to work flexible hours, including weekends and holidays.
• Proficient in Microsoft Office Suite and hotel management software.

Personal Requirements

• Strong interpersonal skills with a focus on customer service.
• Detail-oriented with excellent organizational abilities.
• Proactive attitude and a willingness to learn in a fast-paced environment.
• Team player with the ability to work independently.

About Verona

Verona, a UNESCO World Heritage site, is famous for its rich history, stunning architecture, and romantic ambiance, being the backdrop of Shakespeare's "Romeo and Juliet." Visitors are captivated by its well-preserved ancient structures, including the iconic Arena di Verona, and its vibrant cultural scene that offers a blend of art, music, and festivals. As an intern here, you’ll not only gain invaluable experience in the hospitality industry but also immerse yourself in the beauty and charm of this enchanting city.