Paid Internship in Field Reception / Reservations - Turin, Italy

Job Description

Internship Vacancy: Reception / Reservations

Embark on an exciting internship opportunity with a prestigious company in the heart of Turin, Italy. As a leading firm in the hospitality industry, we pride ourselves on delivering exceptional service and creating memorable experiences for our guests.

Company Description

Our company is renowned for its commitment to quality and excellence. With a rich history and a reputation for outstanding hospitality, we aim to provide guests with a unique blend of modern luxury and local charm. Our team is dedicated to fostering a culture of innovation, collaboration, and continuous improvement, ensuring an enriching environment for both employees and guests.

Tasks and Responsibilities

• Assist in managing reservations via phone, email, and online platforms.
• Provide outstanding customer service by addressing guest inquiries and resolving issues.
• Coordinate check-in and check-out processes efficiently.
• Support the front desk operations including managing room assignments and guest requests.
• Maintain and update reservation records and guest profiles in the system.
• Assist in coordinating special requests and arrangements for guests.
• Collaborate with team members to ensure seamless operational flow.
• Promote hotel services and amenities, encouraging guest engagement.

Job Requirements

• Currently pursuing a degree in Hospitality Management, Business Administration, or related field.
• Strong verbal and written communication skills in both Italian and English.
• Proficiency in Microsoft Office Suite and experience with hotel management software is a plus.

Personal Requirements

• Exceptional interpersonal skills and a friendly demeanor.
• Ability to work in a fast-paced environment and manage multiple tasks.
• A proactive attitude and willingness to learn.
• Attention to detail and strong organizational skills.

About Turin

Turin, located in Northern Italy, is a city rich in culture and history. Known for its refined architecture, delectable cuisine, and vibrant art scene, Turin offers an amazing blend of tradition and modernity. From the stunning Mole Antonelliana to picturesque cafés and historic museums, this city promises an inspiring backdrop for your internship experience.