Paid Internship in Field Reception / Reservations in Verona, Italy

Job Description

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Company Description

Join a prestigious hospitality company nestled in the heart of Verona, Italy. Our company is renowned for delivering exceptional service and creating unforgettable experiences for our guests. With a strong commitment to luxury, innovation, and sustainability, we have established a reputation as a leader in the hospitality industry. Our team thrives on collaboration and is dedicated to exceeding guest expectations in every interaction.

Internship Position: Reception / Reservations Intern

We are looking for a dynamic and motivated individual to join our team as a Reception / Reservations Intern. This internship provides an excellent opportunity to gain hands-on experience in the hospitality industry while working in a vibrant and culturally rich environment.

Key Responsibilities

• Assist in managing guest reservations and inquiries through various channels, including phone, email, and in-person.
• Support the reception team with check-in and check-out procedures, ensuring a smooth and welcoming experience for guests.
• Provide information about hotel services, local attractions, and events to enhance guests' stay.
• Maintain accurate records of reservations and guest information in the property management system.
• Collaborate with various departments, including housekeeping and food & beverage, to fulfill guest requests.
• Handle guest complaints and feedback with professionalism and a solution-oriented approach.

Job Requirements

• Currently enrolled in or recently graduated from a hospitality or tourism management program.
• Strong verbal and written communication skills in English; proficiency in Italian and additional languages is a plus.
• Proficiency in MS Office and familiarity with hotel management software.
• Exceptional customer service skills with a friendly and approachable demeanor.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.

Personal Requirements

• Enthusiastic and passionate about the hospitality industry.
• Strong interpersonal skills and the ability to work collaboratively within a team.
• Detail-oriented, organized, and capable of managing time effectively.
• Available to work flexible hours, including weekends and holidays.

About Verona

Verona, the city of love and romance, is famous for its rich history and stunning architecture. Home to the world-renowned Juliet's balcony and a UNESCO World Heritage site, Verona combines medieval charm with contemporary vibrancy. With its picturesque streets, delightful cuisine, and a thriving cultural scene that includes opera, theater, and art, Verona is an ideal backdrop for an enriching internship experience in hospitality.

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