Paid Reception and Customer Management Internship in a Hostel in Rome

Job Description

Our collaborator is a hostel chain, based in Rome and Barcelona. Reviewed by its loyal customers as a unique and friendly hostel because of their staff, service and modern atmosphere. They are customer-oriented which is really important for them as well as customer care and guest relations. Their staff is fun and friendly, making the stay of the customers as enjoyable as possible.

Tasks

• Respond to customer requests such as check-in and check-out.
• Assisting in the Front Office as required providing information and customer service.
• Reservation and sales management.
• Answering telephone and email inquiries.
• Support for group bookings.
• Contact suppliers.

Requirements

• Intermediate English.
• Basic Italian.
• Min. 3 months internship.
• 30-40h/week.

Conditions

• Meals.
• Free Wi-Fi and free use of common areas.
• Return flights.
• 200€ monthly.
• Possibility of being hired after the internship.