Paid Internship in Field Reception/Reservations - Parma, Italy

Job Description

Internship Opportunity: Reception / Reservations Intern

Join our renowned and esteemed hospitality company based in the heart of Parma, Italy. We are dedicated to excellence in service and creating memorable experiences for our guests. With a commitment to providing unparalleled standards, we are looking for an enthusiastic intern to join our Reception/Reservations team.

Key Responsibilities

• Assist in managing guest reservations, including taking, modifying, and canceling bookings.
• Support the check-in and check-out process, ensuring a warm and efficient welcome for all guests.
• Handle customer inquiries and address issues promptly and professionally.
• Collaborate with the front office team to ensure smooth daily operations.
• Maintain a thorough understanding of room rates, packages, and hotel services to promote effectively.
• Perform administrative tasks, such as managing emails, filing, and data entry.

Job Requirements

• Currently pursuing or recently completed a degree in Hospitality Management or a related field.
• Excellent verbal and written communication skills in English; knowledge of Italian is a plus.
• Proficient in Microsoft Office Suite; experience with hotel management software is advantageous.
• Strong organizational skills with attention to detail and the ability to multitask.
• Ability to work flexible hours, including weekends and holidays.

Personal Requirements

• Passionate about customer service and delivering exceptional guest experiences.
• Team player with a positive attitude and a willingness to learn.
• Strong interpersonal skills, with an empathetic approach to guest relations.
• Ability to work in a fast-paced environment while maintaining a calm demeanor.

About Parma

Parma, a beautiful city in Northern Italy, is renowned for its rich culinary heritage, historic architecture, and vibrant culture. Known for its famous cheese and ham, it offers an exceptional quality of life with picturesque streets, bustling markets, and nearby countryside. With its blend of history and modernity, Parma is the perfect backdrop for a memorable internship experience.