Paid Internship in Reception / Reservations - Verona, Italy

Job Description

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Company Description

We are a prestigious and well-renowned company in the hospitality sector, renowned for our exceptional services and commitment to guest satisfaction. Our establishment located in the beautiful city of Verona combines luxury, elegance, and a rich cultural heritage, making it a premier destination for travelers from around the globe. As a leader in the industry, we strive to maintain high standards while fostering a supportive and rewarding work environment.

Internship Position: Reception / Reservations Intern

We are seeking a proactive and enthusiastic individual to join our dynamic front office team as a Reception / Reservations Intern. This internship offers a unique opportunity to gain hands-on experience in a fast-paced, customer-oriented environment.

Key Responsibilities

• Assist in greeting guests and managing check-in/check-out processes efficiently.
• Handle reservation inquiries through telephone, email, and online platforms.
• Manage booking systems and update guest records accurately.
• Provide information about hotel services, local attractions, and events.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Assist in resolving guest issues and complaints with professionalism.

Job Requirements

• Currently pursuing or recently completed a degree in Hospitality Management or related field.
• Strong communication and interpersonal skills, with a passion for customer service.
• Proficiency in Microsoft Office Suite and familiarity with reservation systems.
• Fluency in English and Italian; additional languages are a plus.
• A positive attitude, attention to detail, and the ability to multitask.

Personal Requirements

• Be a team player with a proactive approach to work.
• Exhibit professionalism and a high level of integrity.
• Ability to work flexible hours, including weekends and holidays.

About Verona

Verona, known for its rich history and romantic atmosphere, is a UNESCO World Heritage site famous for its beautiful architecture and vibrant culture. The city is home to the iconic Juliet's balcony, the ancient Roman Arena, and a plethora of charming piazzas and stunning canals. As an intern in this enchanting city, you will experience a blend of history, art, and gastronomy, making your stay enriching and memorable.

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