SoftwareOne

Job Description

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. 

The role

Welcome to SoftwareOne Academy — our global program dedicated to developing the next generation of professionals. A mix of work and learning!

• Are you ready to gain hands-on experience in sales operations and customer management from day one?   

• Looking to be a part of an organization that combines international exposure with practical training? 
• Do you want to start your career in a global tech company operating across 60+ countries?

- Location: Milan, Italy

- Work Arrangement: Hybrid

- Contract: Full-Time Paid Internship (6 + 6 months)

- Language Requirements: Fluent Italian & advanced English

In this role you will be the primary point of contact for customers. You will be responsible for a list of accounts in the region, coordinate with the various Teams in SoftwareOne and ensure customer needs are met in a timely & accurate manner.

Also, you will: 

• Manage quote creation, order processing, and day-to-day customer requests
• Coordinates with the relevant Licensing Specialists to provide licence knowledge and support during the sales process 
• Act as key resource for volume license offerings
• Acts as the single point of contact for account manager and customer, supporting their day-by-day delivery and overseeing  
• Develop and maintain consultative relationships with existing customers
• Grow and maintain existing customer and partner relationships
• Establish and expand relationships with key executives and decision makers within each

What we need to see from you

• Studies in business administration, commerce, economics, marketing, management or a related discipline
• Proficiency in Microsoft Excel
• Solid organizational skills and attention to detail 
• Proactive and energetic mindset 
• Interest in sales, business operations and customers relations 
• Availability for full-time work (40 hours per week)
• Fluent in Italian and English

What we offer: 

• Attractive salary package 
• Hybrid role
• Structured onboarding and hands-on commercial training 

• International working environment   

• Experience in a global software and cloud organization  
• 6 months internship with real possibility of continuing with us 

Tasks

• Manage quote creation, order processing, and day-to-day customer requests
• Coordinates with the relevant Licensing Specialists to provide licence knowledge and support during the sales process 
• Act as key resource for volume license offerings
• Acts as the single point of contact for account manager and customer, supporting their day-by-day delivery and overseeing  
• Develop and maintain consultative relationships with existing customers
• Grow and maintain existing customer and partner relationships
• Establish and expand relationships with key executives and decision makers within each

Requirements

• Studies in business administration, commerce, economics, marketing, management or a related discipline
• Proficiency in Microsoft Excel
• Solid organizational skills and attention to detail 
• Proactive and energetic mindset 
• Interest in sales, business operations and customers relations 
• Availability for full-time work (40 hours per week)
• Fluent in Italian and English