Paid technical support internship in an enterprise mobility platform in Italy (Italian or Chinese speakers)

Job Description

Rybit is a leading enterprise mobility platform-as-a-service, empowering businesses across delivery, rental, sharing, and more to streamline their last-mile operations. They partner with a diverse range of clients, from global delivery giants to local restaurant chains, with a presence spanning Europe, the US, and Asia. Founded in 2019, they combine expertise in vehicle technology, IoT, software, and operations to unlock new possibilities in mobility and delivery.

They are seeking a motivated Support Engineer Intern to join their dynamic support team. 

Tasks

You will assist in providing technical support to clients, ensuring that their issues are resolved promptly and efficiently. Your main tasks include:

• Assist in diagnosing and resolving technical issues reported by customers on-site.
• Collaborate with senior support engineers to troubleshoot and resolve hardware and software problems.
• Document support cases and maintain accurate records of customer interactions.
• Help in identifying and escalating complex issues to higher-level support teams when necessary.
• Perform system tests and provide feedback on product performance and usability.

Requirements

• Proficiency in either Italian or Mandarin Chinese.
• Intermediate level English. 
• Excellent problem-solving and analytical skills.
• Effective communication skills, both written and verbal.
• Ability to work well in a team environment and manage multiple tasks simultaneously.
• Eagerness to learn new technologies and improve technical skills.
• Customer-oriented with a strong desire to help and resolve technical issues.

Preferred Skills:

• Familiarity with with Windows.
• Ability to follow through procedures to reproduce issues and collect logs of underlying issue.

Conditions

• Monthly stipend of EUR 500.
• Gain invaluable experience working at the forefront of the mobility industry.
• Develop and refine your technical skills under the guidance of experienced mentors.
• Be part of a dynamic and international team.

Availability:

• Start date: as soon as possible.
• Duration- 3-6 months (flexible according to your university requirements).
• They are flexible with the hours to match your university requirements, you can expect to work around 8-16 hours/ week. 

Location:

• This is flexible, you can work from Marche (Alba Adriatica), Tuscany (Florence), Milan or Bologna, company will cover all travel related costs.