Paid Internship Opportunity for Reception/Reservations Role in Bologna, Italy

Job Description

Internship Vacancy: Reception/Reservations, Bologna, Italy

Company Description

We are a leading global organization renowned for our exceptional service in the hospitality industry. Our thriving establishment in Bologna, Italy aims to deliver world-class experiences to our international and local clientele. With a rich history and culture rooted in innovation and excellence, we are committed to fostering talent and shaping the future of hospitality centered around human touch. We encourage a diverse workplace where each individual's contribution is recognized and valued.

About Bologna

Nestled in the heart of North Italy, Bologna is a city flourishing with enchanting architecture, renowned educational institutions, and a rich culinary scene. Offering a blend of historical charm and innovation, it presents an ideal environment for internships. Embodying diversity, creativity and an energetic atmosphere, Bologna nurtures talents and grants a unique experience in the hospitality industry.

Job Description and Duties

As an intern, you are entrusted with upholding our standard of quality service. Essentially, your responsibilities include:

• Cordially welcoming and assisting clients upon their arrival and departure;
• Efficiently managing reservations while ensuring high customer satisfaction;
• Articulately responding to client queries and complaints with tact and efficiency;
• Maintaining accurate records of bookings, payments, and guest preferences;
• Using customer feedback to improve our service and sustaining positive public relations.

Requirements

For this role, we are seeking individuals who possess:

• Minimum educational qualification in Hospitality, Tourism or other relevant fields;
• Strong communication skills in English and Italian, additional languages will be a plus;
• A customer-oriented attitude with an aptitude for problem-solving;
• Proficiency in standard office software and reservation systems;
• Flexibility to work in shifts and during weekends or holidays.

Personal Specifications

You should:

• Thrive in a fast-paced, multicultural environment;
• Exhibit excellent interpersonal and teamwork skills;
• Demonstrate a high level of commitment and reliability;
• Have a professional appearance;
• Show a willingness to learn and adapt.

We offer in-depth training, mentor support, nettworking opportunities and real-world experience that will hone your skills and prepare you for a successful career in the hospitality industry. We are excited to welcome you to our team.