Paid Customer Relations Internship in Brussels, Belgium

Job Description

Objective:  To contribute to the smooth operation of the Customer Relations department as well as support the department’s and team’s performance, KPIs and daily activity.

Main Duties:

Provide professional, high level and smooth client service;

Perform various work associated with the Customer Relations department (follow-up client services, reply and resolve customers queries, proactively identify customer needs, monitor customers feedback, ensure SLAs and customer satisfaction) at the highest level;

Follow-up on tasks assigned to him/her;

Support the development and design of a new method, system and resource;

Support preparations for Management & Board Meetings;

Assistance to Managers, Department Managers and/or Unit Directors;

Contribute to the implementation of ISO 9001 and ISO 13485;

Requirements

Education

• Current BA/MA student in Business Management, Sales, Marketing, European Law, Economics with possibility of participating in Erasmus Internship Program;

Experience

• No experience is needed;
• Any previous internships are considered as asset;
• Fluency in English (written & oral);
• Any other languages are always a plus;
• Confident user of Microsoft word, PowerPoint, Outlook;
• High level of proficiency at Microsoft Excel;

Language(s)

• Fluency in English (written & oral)

Computer Skills

• Proficiency at Microsoft word, Excel, PowerPoint, Outlook;
• Familiarity with CRM systems;
• High adaptability, flexibility and dedication supported by a positive ‘can-do’ attitude;

Desired skills & Competencies:

• Team working spirited in a multicultural environment; • Good Communication and presentation skills; • Strong  administration and organization skills; • Strong analytical skills and multi-tasking skills; • Quick-learner, enthusiastic and efficient; • Self-motivated for small and big tasks; • Pro-active attitude; • Detail oriented;

Terms & Conditions: • Location: Brussels, Belgium; • Period: 3-12-months, full-time; • Paid internship (Erasmus internship or other); €49 travel reimbursement a month; • The applicant must posses an EU citizenship

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