Descripción del empleo
-
Fecha de publicación:
Feb 08, 2022
-
Fecha de expiración:
Jun 07, 2023
-
Ubicación:
Brussels, Bélgica
Descripción del empleo
Objective: To contribute to the smooth operation of the Customer Relations department as well as support the department’s and team’s performance, KPIs and daily activity.
Main Duties:
Provide professional, high level and smooth client service;
Perform various work associated with the Customer Relations department (follow-up client services, reply and resolve customers queries, proactively identify customer needs, monitor customers feedback, ensure SLAs and customer satisfaction) at the highest level;
Follow-up on tasks assigned to him/her;
Support the development and design of a new method, system and resource;
Support preparations for Management & Board Meetings;
Assistance to Managers, Department Managers and/or Unit Directors;
Contribute to the implementation of ISO 9001 and ISO 13485;
Requirements
Education
- Current BA/MA student in Business Management, Sales, Marketing, European Law, Economics with possibility of participating in Erasmus Internship Program;
Experience
- No experience is needed;
- Any previous internships are considered as asset;
- Fluency in English (written & oral);
- Any other languages are always a plus;
- Confident user of Microsoft word, PowerPoint, Outlook;
- High level of proficiency at Microsoft Excel;
Language(s)
- Fluency in English (written & oral)
Computer Skills
- Proficiency at Microsoft word, Excel, PowerPoint, Outlook;
- Familiarity with CRM systems;
- High adaptability, flexibility and dedication supported by a positive ‘can-do’ attitude;
Desired skills & Competencies:
• Team working spirited in a multicultural environment;
• Good Communication and presentation skills;
• Strong administration and organization skills;
• Strong analytical skills and multi-tasking skills;
• Quick-learner, enthusiastic and efficient;
• Self-motivated for small and big tasks;
• Pro-active attitude;
• Detail oriented;
Terms & Conditions:
• Location: Brussels, Belgium;
• Period: 3-12-months, full-time;
• Paid internship (Erasmus internship or other); €49 travel reimbursement a month;
• The applicant must posses an EU citizenship
We connect European students with companies all over Europe.