Senior Account & Insight Manager in Valencia, Nuremberg or Remote

Job Description

Our partner provides an unmatched understanding of people through an innovative combination of psychology and AI. They use psychological and psycholinguistic models to analyze large amounts of text data for highly accurate user insights. Founded in 2010 in Nuremberg, Germany, they aim to continue to grow and become one of the leading psychology and AI companies in the market.

Tasks

Project management:

• Identify opportunities for product development based on client needs and demands. 
• Demonstrate leadership by mentoring and training junior staff. 
• Oversee all aspects of customer deliverables, encompassing design, development, planning, and execution of strategic project roadmaps aligned with customer business goals. 
• Demonstrate strong proficiency in data analysis, encompassing data cleaning, data visualization, and the application of statistical analysis techniques to derive meaningful insights from consumer data. 
• Possess knowledge of databases and SQL for efficient data retrieval and manipulation
• Utilize insights into consumer segments, behavior, and psychology to interpret data within the context of consumer preferences and trends.
• Effectively interpret extensive data and present research findings in a compelling, story-driven manner, addressing fundamental client business objectives. 

Account Management:

• Handle new client onboarding and training. 
• Collaborate with the sales team in proposal preparation and identifying further sales opportunities. 
• Consultative sales ongoingly for up / cross sales opportunities with clients 
• Build and maintain multi-level client relationships, understand client needs, and manage expectations effectively. 
• Establish and maintain a trusted and strategic advisor relationship with assigned clients, ensuring retention and satisfaction. 

Requirements

• Fluency in English and German is a must. 
• Experience in customer relationship/account management, strategic program management, consulting, sales/business development, account management, and/or project management in a business-to-business environment 
• Have solid understanding on marketing, consumer insights, business strategy and social media performance 
• Strong working knowledge of MS Office
• Experience using HubSpot 
• Experience in one of the following industries: Software, Hospitality, Pharmaceutical, Gaming, Financial Services, Automotive, B2B (any industry), and/or Retail 
• Working knowledge of the following data analytics technologies and concepts: clustering, topic modelling, supervised and unsupervised learning model evaluation; data transformation (e.g. SQL); data visualization (plotting charts and dashboards) 

 

 

Conditions

• Remote, on-site or hybrid work
• Indefinite-term contract
• Flexible working hours, bonus programme and the opportunity to work from home.
• Working in an inclusive and international environment and having fun at work
• International team comprising people of more than 20 nationalities
• Sharing ideas over coffee or tea in the activity room