Paid Internship for Reception/Reservations Position in Durham, United Kingdom

Job Description

Company Introduction:

An award-winning, leading company in the travel and tourism industry, with a reputation for excellence, invites you to join us as a Reception/Reservations Intern. We are best known for our superior customer service and building long-term client relationships. We provide a stimulating environment where talent is nurtured and ambitions are fulfilled.

Internship Location:

The position is based in Durham, a historic city in North East England, renowned for its Norman cathedral and 11th-century castle. Alongside its rich history, Durham offers a lively student atmosphere filled with numerous sporting and cultural activities. It is an inspiring location that is sure to keep you engaged during your internship period.

Job Description:

The successful candidate will be responsible for managing reservations and providing excellent customer service. Key responsibilities include:

- Managing online and phone reservations.
- Handling customer queries and concerns with the highest degree of courtesy and professionalism.
- Maintaining data and keeping accurate records of all reservations.
- Welcoming guests, checking them in, providing information on amenities and services.
- Working closely with the other departments to ensure a seamless guest experience.

Job Requirements:

The ideal candidate for the Reception/Reservations Intern position should possess the following:

- Enrolled in a degree program related to hospitality or tourism management.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Proficiency in using computer software programs such as Microsoft Office and reservation management systems.
- Comfortable working in a fast-paced environment.

Personal Requirements:

Alongside job-specific requirements, we also seek to find an individual who exhibits the following personal traits:

- A passion for providing excellent customer service.
- A positive attitude and resilient under pressure.
- An ability to work well in a team, as well as independently.
- Flexibility regarding work hours, including willingness to work on weekends and holidays, as per business demands.

This internship is an excellent opportunity to gain valuable industry experience, refine your skills, and broaden your network. We invite you to apply and become a part of our dynamic and high-performing team.