Paid Internship in Customer Service, Rotterdam, The Netherlands

Job Description

Company Description

We are a well-established, highly reputed international organization with a rich history of delivering excellence in our business operations. Located in the energetic city of Rotterdam, Netherlands, we offer a progressive, inclusive, and dynamic work environment that fosters creativity, innovation, and development. We are committed to the professional growth of our employees and encourage a culture of continuous learning.

About Rotterdam

Rotterdam, the second-largest city in the Netherlands, is known for its vibrant lifestyle, multicultural community, and impressive architectural landmarks. The city boasts of a fast-paced international business environment complemented by a rich blend of history, art, culture, and modern trends. With its excellent transportation networks, Rotterdam efficiently connects to the rest of Europe, making it a commercially strategic location.

Job Title: Customer Service Intern

We're seeking a dedicated, resourceful, and customer-focused intern to join our dynamic Customer Service Team. This opportunity will provideyou an amazing chance to learn and contribute in a fast-paced international corporate environment.

Responsibilities

• Handle customer inquiries and complaints via phone, email, or social media
• Provide product and service information to customers product and services
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Assist in gathering data for reports on customer service performance
• Collaborate with the team on service improvements and innovations

Job Requirements

• Currently enrolled in a Business, Marketing, or related field degree program
• Excellent verbal and written communication skills in Dutch and English
• Good interpersonal skills and a commitment to customer satisfaction
• Aptitude for learning about products and services
• Strong organizational and time-management abilities
• Competency in Microsoft applications including Word, Excel, and Outlook

Personal Requirements

• A proactive, flexible approach to work, with a willingness to learn
• Ability to work effectively in a team as well as independently
• Personal resilience and the ability to cope with pressure and challenges
• Professionalism, punctuality, and a focus on maintaining quality standards

This is a fantastic opportunity to achieve substantial growth and make a recognizable difference in a global company. Join us!