Paid Internship Opportunity in Customer Service, Madrid, Spain

Job Description

Internship Vacancy: Customer Service Intern (Madrid, Spain)

We are a globally recognized and respected company with a vast presence in over fifty countries. Our company leads in providing exceptional and innovative products and services. Our headquarters located in Madrid, Spain, offers a dynamic, inclusive, and multi-cultural environment where everyone has the opportunity to excel, grow and make a significant impact on the world.

Main Tasks:

- Respond and resolve customer inquiries via phone, email and social media platforms.
- Identify the customers’ needs and guide them to appropriate solutions.
- Maintain a complete record of customer interactions and transactions.
- Working closely with other departments to improve customer services and foster smooth internal communication.
- Support in customer service projects, initiatives, and campaigns to enhance the overall customer experience.

Job Requirements:

- Currently studying or recently graduated in a business-related course.
- Excellent written and oral communication skills in both Spanish and English.
- Proficiency in the Microsoft Office Suite.
- Knowledge of Customer Relationship Management (CRM) systems is an advantage.
- Must be available during business hours for a six to twelve-month internship.

Personal Requirements:

- Strong interpersonal and problem-solving abilities.
- Highly responsible, self-motivated, and able to thrive in an energetic, fast-paced, creative environment.
- Strong organizational skills and ability to manage multiple tasks concurrently.
- Outstanding work ethics and integrity.

Madrid, Spain, is not only our headquarters, but it's also a city full of life, color, and friendly people. The Spanish capital is filled with incredible architecture, delicious cuisine, vibrant nightlife, and a rich cultural history. Living in Madrid is an experience of a lifetime and offers opportunities to learn, explore, and grow both professionally and personally.