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RECEPTION – HOTELS IBIZA, 400€+ TIPS AND ACOMODATION
- Hospitality / Tourism
- Ibiza, Spain
- March 4, 2022 13:04
- Internship
- Deactivated
SUMMARY OF THE POSITION
Welcome and greet guests and help them with any request they might have.
MAIN DUTIES AND RESPONSIBILITIES
- Welcome and greet guests on their arrival
- Manage efficiently and punctually guest accesses and VIP areas
- Work together in international standards and ensure that the clients/guests receive the best service possible
- Constantly promote the beach club and attract new guests
- Always address guests with attention and courtesy
- Respond to guests' questions with knowledge and kindness
ESSENTIAL DUTIES AND FUNCTIONS
- Make reservations by phone when customers call
- Welcome and greet guests promptly and warmly upon arrival
- Respond to guests' special requests if possible
- Give the menus to the guests after checking the table, after the guests are seated, tell them the name of the waitress assigned to their table
- Participate in promotions and theme nights
- Assist with the collection of email addresses and mailing lists
- Help with the sale of tables for minimum expenses or with the bottle service
- Ensure the execution of the service of special events
- Communicate guests' requests to the waitress and bartender if needed
- Grab the customers when they leave and invite them back again
- Manage reservation system
- Other tasks required
QUALIFICATIONS
- Have the legal age to work in an establishment that serves alcoholic beverages
- Previous experience in customer service is recommended
- Knowledge of occupational safety and health management guidelines for food security, hygiene practices and sanitation procedures
- Speak the local language and English
PERSONAL CHARACTERISTICS
- Friendly personality who enjoys dealing with a variety of different people
- Pleasant behaviour and temperament with a strong focus on customer service
- Energetic to work in a fast-track environment and to manage timely customer service
- Flexible hours for nights shifts, weekends, holidays and/or split shifts if required
- Clean and good appearance and exceptional cleaning habits in order to have a professional presence
- Cooperative attitude to work as part of the restaurant team
- Good health for the physical demands of the position
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Good mobility for walking and being standed up for long periods of time
- Good listening skills to answer customer requests/questions
- Great and effectively communication with clients
- The employee is occasionally exposed to fumes, including environmental smoke
- Employee may be exposed to extremely angry or difficult guests or staff members
- Capability to work with noise
BASIC COMPETENCES AND KNOWLEDGE OF THE EQUIPMENT
- Exceptional level of customer service and attention to details
- Be familiar with all hygiene practices and sanitation procedures
- Be familiar with the beach club and service procedures
- Be familiar with full selection of drinks/menus and preparation options
- Be responsible for high personal standards of conduct and professionalism
- Enjoy working with guests
- Understands the company’s core values in customer service
HIGH IMPORTANCE COMPETENCE REQUIREMENTS
Essential for fulfilling work responsibilities
PERSONAL ABILITIES
SINCERITY
- Showing integrity in all his dealings with others
- Being open to constructive criticism and comfortable to admit mistakes
- Being open to communication
- Value honesty and is truthful and ethical in all dealings
RELIABILITY
- Meet work commitments
- Being trusted to complete certain tasks
- Let subordinates, colleagues and managers know if you can’t develop your tasks
- Being capable of offering a constant job
SELF-WORK
- Proactively seeks to improve and add new skills
- Take advantage of training opportunities
- Seek out mentoring opportunities and proactively solicit feedback from others
INTERPERSONAL ABILITIES
BE A TEAM MEMBER
- Observe the team environment and plays its role if needed
- Share ideas for the improvement of the team.
- Be open to other people’s ideas and suggestions and shows adaptability
- As part of a team, allows others to complete their work and takes responsibility for their tasks without trying to impose their own approach
- Address conflict in the group as it arises and do not run away from problems
- Does not challenge the directions and beliefs of the team
- Participates proactively in the I. E. team and does not sit and wait for instructions
FOCUSED TO THE GUESTED
- Understands the different needs of guests
- Anticipates guests' needs and expectations
- Treat guests with the utmost respect and build relationships
- Strive to add value to offerings of products and services
- Have a sense of obligation to others to give good results
- Responds to guests' requests promptly and lives up to their expectations
- Look for guest feedback and follow up properly
RESPONSIBILITY
- Being aware of the needs of others, your superiors, staff and guests
- Being aware of themselves and understand how actions and behaviours can affect others
- Being aware of their strengths and weaknesses and ask for help if needed
- Looks for constructive comments and criticism and does not act defensive
BUILD RELATIONS
- Being aware of how you interact with others and how this can affect people
- Establish good relationships with managers, colleagues and guests
- Shows confidence, kindness, care and honesty with the people you are working with in order to build strong relationships and avoid conflicts
- Solves problems quickly
- Encourage collaboration
COMPENSATION
- 400€/MONTH + TIPS
- ACOMMODATION