RECEPTION – HOTELS IBIZA, 400€+ TIPS AND ACOMODATION

Job Description

SUMMARY OF THE POSITION

Welcome and greet guests and help them with any request they might have.

MAIN DUTIES AND RESPONSIBILITIES 

- Welcome and greet guests on their arrival

- Manage efficiently and punctually guest accesses and VIP areas

- Work together in international standards and ensure that the clients/guests receive the best service possible

- Constantly promote the beach club and attract new guests

- Always address guests with attention and courtesy

- Respond to guests' questions with knowledge and kindness

ESSENTIAL DUTIES AND FUNCTIONS

- Make reservations by phone when customers call

- Welcome and greet guests promptly and warmly upon arrival

- Respond to guests' special requests if possible

- Give the menus to the guests after checking the table, after the guests are seated, tell them the name of the waitress assigned to their table

- Participate in promotions and theme nights

- Assist with the collection of email addresses and mailing lists

- Help with the sale of tables for minimum expenses or with the bottle service

- Ensure the execution of the service of special events

- Communicate guests' requests to the waitress and bartender if needed

- Grab the customers when they leave and invite them back again

- Manage reservation system

- Other tasks required

QUALIFICATIONS

- Have the legal age to work in an establishment that serves alcoholic beverages

- Previous experience in customer service is recommended

- Knowledge of occupational safety and health management guidelines for food security, hygiene practices and sanitation procedures

- Speak the local language and English

PERSONAL CHARACTERISTICS

- Friendly personality who enjoys dealing with a variety of different people

- Pleasant behaviour and temperament with a strong focus on customer service

- Energetic to work in a fast-track environment and to manage timely customer service

- Flexible hours for nights shifts, weekends, holidays and/or split shifts if required

- Clean and good appearance and exceptional cleaning habits in order to have a professional presence

- Cooperative attitude to work as part of the restaurant team

- Good health for the physical demands of the position

PHYSICAL DEMANDS AND WORK ENVIRONMENT

- Good mobility for walking and being standed up for long periods of time

- Good listening skills to answer customer requests/questions

- Great and effectively communication with clients

- The employee is occasionally exposed to fumes, including environmental smoke

- Employee may be exposed to extremely angry or difficult guests or staff members

- Capability to work with noise

BASIC COMPETENCES AND KNOWLEDGE OF THE EQUIPMENT

- Exceptional level of customer service and attention to details

- Be familiar with all hygiene practices and sanitation procedures

- Be familiar with the beach club and service procedures

- Be familiar with full selection of drinks/menus and preparation options

- Be responsible for high personal standards of conduct and professionalism

- Enjoy working with guests

- Understands the company’s core values in customer service

HIGH IMPORTANCE COMPETENCE REQUIREMENTS

Essential for fulfilling work responsibilities

PERSONAL ABILITIES

SINCERITY

- Showing integrity in all his dealings with others

- Being open to constructive criticism and comfortable to admit mistakes

- Being open to communication

- Value honesty and is truthful and ethical in all dealings

RELIABILITY

- Meet work commitments

- Being trusted to complete certain tasks

- Let subordinates, colleagues and managers know if you can’t develop your tasks

- Being capable of offering a constant job

SELF-WORK

- Proactively seeks to improve and add new skills

- Take advantage of training opportunities

- Seek out mentoring opportunities and proactively solicit feedback from others

INTERPERSONAL ABILITIES

BE A TEAM MEMBER

- Observe the team environment and plays its role if needed

- Share ideas for the improvement of the team.

- Be open to other people’s ideas and suggestions and shows adaptability

- As part of a team, allows others to complete their work and takes responsibility for their tasks without trying to impose their own approach

- Address conflict in the group as it arises and do not run away from problems

- Does not challenge the directions and beliefs of the team

- Participates proactively in the I. E. team and does not sit and wait for instructions

FOCUSED TO THE GUESTED

- Understands the different needs of guests

- Anticipates guests' needs and expectations

- Treat guests with the utmost respect and build relationships

- Strive to add value to offerings of products and services 

- Have a sense of obligation to others to give good results

- Responds to guests' requests promptly and lives up to their expectations

- Look for guest feedback and follow up properly

RESPONSIBILITY

- Being aware of the needs of others, your superiors, staff and guests

- Being aware of themselves and understand how actions and behaviours can affect others

- Being aware of their strengths and weaknesses and ask for help if needed

- Looks for constructive comments and criticism and does not act defensive

BUILD RELATIONS

- Being aware of how you interact with others and how this can affect people

- Establish good relationships with managers, colleagues and guests

- Shows confidence, kindness, care and honesty with the people you are working with in order to build strong relationships and avoid conflicts

- Solves problems quickly

 

- Encourage collaboration

COMPENSATION

- 400€/MONTH + TIPS

- ACOMMODATION