Paid Internship Opportunity in Customer Service in Viseu, Portugal

Job Description

Company Overview:

Our company, a prominent global leader in the telecommunications industry, is recognized for its world-class services and sublime customer support. With over 20 years in the corporate world, we have consistently bridged the technology gap in various sectors, making us the trusted go-to for millions worldwide. We pride ourselves on a robust corporate culture that fosters creativity, inclusivity, and forward-thinking. For our operations in Viseu, Portugal, we are opening an internship opportunity in the Customer Service department.

City Information:

Viseu, a charming city situated in Portugal's scenic northern region, is acclaimed for its rich historical heritage, gastronomic delights, and glorious vineyards. An ideal blend of tradition and modernity, it offers an exceptional quality of life resonated by tranquil nature settings, exquisite architectural marvels, and contemporary facilities.

Internship Description:

As a Customer Service Intern, you will dive headfirst into our bustling service operations, gaining hands-on exposure to various facets of customer service, relationship management, and telecommunications. Your primary responsibilities will include, but not limited to:

• Responding promptly and professionally to customer inquiries and complaints via email, phone, chat, and social media.
• Demonstrating comprehensive knowledge of our products and services to assist customers effectively.
• Compiling regular reports on customer feedback and interactions for review by Customer Service management.
• Checking online orders, ensuring they are processed correctly, and communicating effectively with other departments.

Personal Requirements:

Our ideal candidate should possess excellent communication and interpersonal skills. They should have a customer-centric mindset and a knack for solving problems. A fluency in both Portuguese and English is a requirement, while proficiency in other languages would be regarded as a plus. The candidate should be comfortable working with diverse teams and conversant with MS Office.

Job Requirements:

Applicants should be currently pursuing or have recently completed a university degree, preferably in Business, Economics, Marketing, Communications, or a related field. Previous experience in a customer service position would be beneficial but not necessary. A sound understanding of customer service principles and practices is important, and so is the willingness to learn and adapt to new technologies.

We wholeheartedly welcome you to become part of our team and to help us build stronger, better experiences for our customers that are pivotal to everything we do.