Paid Internship Opportunity in Customer Service at Viseu, Portugal

Job Description

Company Description

Join one of Portugal's top leading companies, internationally recognized for our innovative approach and commitment towards excellence. Operating in over 50 countries, we pride ourselves on our quality service and customer relationships. We believe in cultivating a diverse and inclusive work culture that encourages personal and professional growth. We're also proud of our progressive corporate social responsibility initiatives. Get ready to be part of a dynamic, forward-thinking team in our beautiful location- Viseu, Portugal.

About Viseu, Portugal

Viseu is a charming city steeped in history, art, and natural beauty. Known as the "Garden City" of Portugal, Viseu offers a tranquil lifestyle topped with exquisite local cuisine, elegant vineyards, and warm, friendly locals. Despite its tranquil life pace, Viseu is a dynamic city with a thriving business scene making it an excellent place for professionals looking to grow their careers.

Internship Position: Customer Service

We're currently seeking a highly capable and motivated Customer Service Intern to join our team. The successful candidate will be keen to learn about customer service and support, eager to tackle challenges, and have a genuine interest in our company's operations.

Key Responsibilities

• Handle customer inquiries via phone, email, or chat
• Document and update customer records based on interactions
• Provide information about our products and services
• Escalate unresolved problems to the relevant department
• Assist in developing customer service protocols and procedures
• Participate in customer service workshops and training

Job Requirements

• Must be currently pursuing a Bachelor's or Master's degree in Business, Marketing, or a related field
• Outstanding verbal and written communication skills in English and Portuguese
• Proficiency in using MS Office applications
• Ability to handle difficult customers with diplomacy and tact

Personal Requirements

• Eager to learn and grow
• Superb problem-solving abilities
• Team player with the willingness to take initiative
• Flexibility in working hours

If you are enthusiastic about delivering excellent service and want to develop your abilities in a thriving environment, then we would love to hear from you!