Customer Service Intern - Viseu, Portugal

Job Description

Company Overview

We are a well-known and reputed company in the customer service industry, recognized for our commitment to excellence and innovation. Our values are centered around providing outstanding support to our clients globally. Located in the heart of Viseu, a city known for its rich history, stunning architecture, and vibrant culture, we offer a dynamic work environment that fosters growth and collaboration.

Internship Position: Customer Service Intern

We are looking for a motivated and passionate intern to join our customer service team in Viseu. This internship will provide you with hands-on experience in a customer-centric role, enhancing your communication skills and understanding of customer needs.

Key Responsibilities

• Assist in handling customer inquiries via phone, email, and chat in a timely and professional manner.
• Support the team in resolving customer complaints and issues effectively.
• Maintain accurate records of customer interactions and feedback in our CRM system.
• Contribute to improving customer satisfaction by providing exceptional support.
• Participate in team meetings and training sessions to enhance product knowledge and service skills.
• Assist in the creation of reports to monitor performance metrics.

Job Requirements

• Currently pursuing or recently completed a degree in Business, Communications, or a related field.
• Excellent verbal and written communication skills in Portuguese and English.
• Strong problem-solving abilities and attention to detail.
• Proficiency in MS Office Suite and comfortable with CRM software.
• Ability to work effectively in a team-oriented, fast-paced environment.

Personal Requirements

• Positive attitude and eagerness to learn.
• Strong interpersonal skills and empathy for customers.
• Ability to manage time effectively and prioritize tasks.
• Desire to contribute to team success and enhance customer experience.

About Viseu

Viseu is a charming city in northern Portugal, famous for its historical significance and picturesque landscapes. It boasts impressive monuments, such as the Viseu Cathedral and stunning gardens, making it a delightful place to live and work. The vibrant cultural scene, along with friendly locals, creates an inviting atmosphere for anyone looking to experience Portuguese life.