Paid Internship Opportunity in Customer Service - Porto, Portugal

Job Description

Internship Opportunity - Customer Service

We are an internationally acclaimed firm with an unwavering commitment to exceeding our customers’ expectations. Our company, headquartered in Porto, Portugal, is renowned for its leading position in the global market and emphasizes innovation, collaboration, and integrity. We are seeking an enthusiastic and diligent intern to join our dynamic Customer Service team.

Responsibilities:

• Manage customer queries via email, social media, and phone calls
• Document and update customer records based on interactions
• Help maintain customer satisfaction by providing problem-solving resources
• Assist in developing strategies for improving customer service and retention
• Contribute to team efforts with cross-functional teams to meet organization objectives

Requirements:

We are looking for candidates who are currently pursuing or have recently finished their degree in Business Administration or similar field. We consider both job-related and personal skills critical for success in this role.

• Impeccable verbal and written communication skills in English and Portuguese
• Exceptional people skills with an empathetic approach to understanding customer needs
• Ability to manage stress in a high-volume, fast-paced environment
• Well-versed in MS Office applications and CRM software
• Available for a full-time internship for a period of 6 months

About Porto:

Porto is Portugal's second-largest city and a bustling hub for commerce, tourism, and culture. With a rich history that dates back to Roman times, Porto boasts a UNESCO World Heritage site in its historical center, world-class museums, and beautiful parks. The city has been progressively building a strong startup ecosystem, becoming an attractive place for young professionals seeking career development opportunities in a vibrant and multi-cultural setting.

This is an exciting customer service internship opportunity in a beautiful, thriving city! We encourage interested candidates who wish to gain invaluable professional experience to consider this unique opportunity. Be part of our energetic team and help us keep delivering world-class customer service!