Paid Customer Service Internship Opportunity in Guimaraes, Portugal

Job Description

Company Description:

We are a prominent international company with a strong reputation for excellence in service and product innovation. Our commitment to customer satisfaction is deeply ingrained in every aspect of our business, propelling what has become a legacy of world-class customer support. Headquartered in Guimaraes, Portugal, our company is recognized as part of the backbone of Portugal's prestigious business ecosystem.

Internship Position: Customer Service Intern

Job Location:

Guimaraes, a charming historical city in the northern region of Portugal, brimming with tradition, culture, and innovation. Known as the cradle of Portugal, Guimaraes is an exciting blend of historical sites, bustling shops, vibrant nightlife, and cutting-edge business parks. This is a city that cherishes its past while wholeheartedly embracing its future, making it an exciting place to start your career journey.

Job Responsibilities:

• Frontline interaction with customers, addressing inquiries via email, phone, and social media platforms.
• Assist with customer order processing, tracking, and follow-ups.
• Handle complaints with professionalism and patience, working diligently to resolve customer issues promptly.
• Collaborate with different teams to improve customer service processes and maintain high-level customer satisfaction.
• Participate in the creation and execution of customer satisfaction surveys and analyze data to obtain customer insight.
• Maintain detailed records of customer interactions and transactions.
• Report to the customer service manager regularly about performance, feedback, and customer insights.

Requirements:

Job Requirements:

• Currently pursuing or completed a degree in Business Administration, Marketing, Communications or a related field.
• Fluency in Portuguese and English.
• Previous experience in customer service roles will be highly regarded but is not mandatory.
• Proficiency in Microsoft Office Suite.
• Ability to multitask and stay organized in a fast-paced environment.

Personal Requirements:

• Outstanding communication and interpersonal skills.
• A strong customer-centric mindset with excellent problem-solving abilities.
• A team player with a positive attitude and strong work ethic.
• Self-motivated individual who is capable of working independently.